Delete your EMORA account & data

Delete your account from within the app

1. Open the EMORA app and sign in.
2. Go to the Profile tab (your photo, top-right of Home).
3. Tap Account → Delete account.
4. Confirm. Your account and associated data are permanently removed.

Or request deletion by email

If you can't access the app, email us from the address on your account and we'll process your request:

emora@xcubelabs.com

Please send from the email linked to your EMORA account (or include your phone number if you signed up with phone) so we can verify and locate it. We respond within 1–2 business days.

Delete some data without deleting your account

You don't have to delete your whole account to remove specific entries. In the app, open any journal entry or reflection and tap Delete to remove it individually.

What is deleted

When you delete your account, we permanently remove the personal data associated with it from our active systems, including:

• Account & profile info — name, email, phone number, and account identifiers
• Check-ins, journal entries, and reflections
• Mood, cycle, sleep, energy, and symptom logs
• Voice conversations and their transcripts
• AI-generated insights derived from your data

What is kept, and for how long

• Transaction records (e.g., subscription/purchase history) may be retained where required for legal, tax, or accounting obligations.
• Anonymized or aggregated data that can no longer identify you may be retained for product analytics.
• Encrypted backups are purged on a rolling cycle; any residual copies are permanently deleted within 90 days of your request.

For full details on how we handle your information, see our Privacy Policy. Questions? Email emora@xcubelabs.com.